Our Service Guarantee
Your Satisfaction is Our Top Priority
We want to provide a service that you're happy with and work to provide you with an excellent cleaning experience. If you are unsatisfied with your service please contact us within 24 hours of your service, we will come back free of charge to review and fix the areas you are unhappy with. Depending on the team schedule, we may be unable to return the same day to fix anything we missed but will do our best to schedule a convenient time that works for you. Even though we aren't perfect, we will do everything within our power to make things right.
What If I Don't Want The Re-clean Service
We understand that you may not be interested in our team re-cleaning missed areas. If you don't want us to re-clean, we respect your decision to decline the service. However, it doesn't mean that your cleaning service will be refunded or canceled.
What We Don't/Can't Clean
Due to liability, risk, insurance and our policy, we do not offer the following services:
To see what's included in your cleaning service, please visit our service check list page.To see what's included in your Groupon service, please click here.
- Delicate wall and light fixtures (including hanging lamps and chandeliers)
- Wall cleaning of any kind
- Blind cleaning of any kind
- Scrubbing that requires getting on hands and knees
- Trash disposal and hauling of any kind
- Cleaning while pests are present in the home
- Cleaning that requires standing on ladders or stools
- Cleaning of animal waste
- Construction clean-up
- Cleaning anything on the exterior of the home including windows
- Moving around furniture or appliances
Our Cancelation Policy
Need to Cancel or Reschedule Your Service?
Things happen and we totally understand. If you need to reschedule your service for another day you can contact us or use the rescheduling link within your confirmation at least 24 hours in advance to avoid a $50 cancelation fee. Need to cancel your service, please contact us or use the cancelation link in your confirmation email at least 24 hours in advance to avoid a $50 cancelation fee.
Our Payment Policy
In order to confirm your appointment, we must have a valid payment (credit/debit card, voucher, gift card) on file. The morning of your scheduled appointment, we will put a temporary hold on your payment method. 1 Hour after your service is complete, your service will be automatically charged. Please be sure that the payment provided is valid. If the authorization is declined and no updated card is provided at least 3 hours before your scheduled service start range, your appointment will be automatically canceled. If additional services are added, they will be added to your invoice within 48 hours.
Our Arrival Policy
1-Hour Arrival Window
Our cleaners are often coming from other assignments on the other side of town. While we try our best to plan for precise arrival times, as of March 1, 2021, we will be changing from arrival times to 60-min arrival windows. While we make this transition on our booking system, If your "start" time is 12Noon, the arrival window is from 12:00pm - 1:00pm. If you have any issues or concerns, please contact us at 702-747-7276.